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Learn how SnapSupport can help transform your field and customer support

Resources

Learn how SnapSupport can help transform your field and customer support

See how SnapSupport can help improve your field team's efficiency

April 04, 2019

See how SnapSupport can help improve your field team's efficiency[...]

Best Practices for On boarding Equipment Users

March 14, 2019

Founded more than 70 years ago, Fender is probably the most popular guitar maker in the world. But Fender's revenues are down since 2011. Almost half of Fender's sales are to brand-new guitarists - but 90 percent of them quit the instrument within a year. (Source: Zuora case study)[...]

Critical capabilities for field service support

January 31, 2019

By 2020, more than 75% of field service organizations with over 50 users will deploy mobile apps that go beyond simplified data collection and will add capabilities that help technicians succeed (Gartner). This trend towards better field support is driven by a few key factors:[...]

Save time and eliminate errors with Point-and-Ask

January 21, 2019

We are excited to announce our Point-and-Ask feature, which allows customers or technicians to just point the phone at the equipment to identify it. Once the equipment is identified, the user can ask a question, see history or view real-time data from the equipment. This feature not only saves time in looking up information but also eliminates errors.[...]

The three lifelines for a field service technician

December 14, 2018

If you have watched the show Who Wants to be a Millionaire, you can appreciate the plight of the contestant who is on the hot seat. Sitting nervous in front of millions of viewers and a live audience, the player has to answer tough questions for a shot at a million dollars.[...]

UCG accelerates growth in New Zealand with SnapSupport's
real-time field support and
collaboration platform

July 30, 2018

UCG provides innovative fulfilment solutions to the telecommunications sector by providing their clients with a full turn key project starting from network[...]

Bringing Mobile Customer Experience to the Lab

April 05, 2017

The typical lab environment and operating processes can make it very challenging for instrument and reagent vendors to provide a great experience for[...]

Push based, predictive customer support

April 01, 2017

During our last trip to India, soon after we boarded the 16 hours from SFO to Dubai and stated settling kids,our 2-year old daughter started becoming[...]

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