SnapSupport changes the way you support your customers and field teams. With SnapSupport's assisted reality platform using mobile and smart glasses, expert help is always available at the field engineer's fingertips. SnapSupport empowers field engineers or technicians to resolve issues faster by accessing the right information and guidance in real-time from experts. Collaborative tools such as chat, video or chatbots make it very easy for field teams to report issues and avail expert knowledge from anywhere in the organization.
Make expert help available to technicians when they are at the job site
Increase first time fix rates and reduce mean time to repair
Onboard field team members faster with training tools and expert help from senior members
Increase efficiency with intelligent routing and escalation
Enable AI enabled self support
Hands-free, voice-enabled access with smart glasses