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Transform your instrument and field support experience

Use SnapSupport mobile app, collaboration platform, and on-demand chatbots to transform how support is delivered to your customers as well as field teams

Transform your instrument and field support experience

Use SnapSupport mobile app, collaboration platform, and on-demand chatbots to transform how support is delivered to your customers as well as field teams

Enable picture and video-based questions to Request Assistance or Report Issues with Pictures and Video

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Enable picture and video-based questions to Request Assistance or Report Issues with Pictures and Video

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.
field Service support - picture and video-based questions

Chat with experts to get assistance instantly

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.
SnapSupport.io - Instant message with customers and team members

Chat with experts to get assistance instantly

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Collaborate in real-time with live video

SnapSupport's live video chat feature enables you to see customer issues live regardless of the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster.

Collaborate in real-time with live video

SnapSupport's live video chat feature enables you to see customer issues live regardless of the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster.
Snapsupport-live video chat with customers and field support team

Assisted Reality with Smart Glasses

With SnapSupports Assisted Reality app on RealWear HMT-1, Navigator, Vuzix, and other smart glasses, technicians have hands-free access to work instructions, document library, equipment data, and live video.
Snap Support - Assisted Reality with Smart Glasses

Assisted Reality with Smart Glasses

With SnapSupports Assisted Reality app on RealWear HMT-1, Navigator, Vuzix, and other smart glasses, technicians have hands-free access to work instructions, document library, equipment data, and live video.

IoT connectivity for real-time instrument data

SnapSupport supports IoT platforms including AWS IoT Core and Siemens MindSphere for monitoring, alerts, and troubleshooting

IoT connectivity for real-time instrument data

SnapSupport supports IoT platforms including AWS IoT Core and Siemens MindSphere for monitoring, alerts, and troubleshooting
Snap Support-IoT connectivity for real-time instrument data

Easy to use document library

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.
Easy to use document library with snapsupport

Easy to use document library

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Location-based issue routing

Issues are routed automatically to the rep who is the most qualified to handle the specific issue. Any unattended issues are escalated to the right contact in the organization for fast issue resolution.

Location-based issue routing

Issues are routed automatically to the rep who is the most qualified to handle the specific issue. Any unattended issues are escalated to the right contact in the organization for fast issue resolution.
SnapSupport-location based issue routing

Collaborate with team members to solve issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app
Snap Support-Collaborate with experts to solve customer issues faster

Collaborate with team members to solve issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Seamlessly integrate with your app or website

Seamlessly integrate with your app or website Use our iOS, Android or Javascript SDKs to integrate SnapSupport into your existing app or website.

Seamlessly integrate with your app or website

Seamlessly integrate with your app or website Use our iOS, Android or Javascript SDKs to integrate SnapSupport into your existing app or website.
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