Deliver real-time support to customers and field teams

instrumentsupport End-to-end collaboration platform with live video and chat
instrumentsupport On-demand self-support with chatbots and natural language search
instrumentsupport Work instructions and assistance delivered through smart glasses
instrumentsupport IoT connectivity for real-time instrument data

Seamless collaboration using mobile, chat, and video

Take your field support and customer support to the next level

support
Collaborative field support with picture, video, and chat

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, or application scientists working with customers in a lab.

support
AR-enabled support app for customers

Enable your customers to report issues using pictures and videos. Provide instant support on-demand using char AR-enabled live video

support
Automate asset inspections and reporting

Define dynamic templates for asset/safety/quality inspections. Automate approval and reporting with flexible workflows

Calculate your savings with SnapSupport

KEY INPUTS

Labor rate per hour per FSE/Technician$ {{rTech}}
$0 $100/hr
Labor rate per hour per Expert/Manager$ {{rExpert}}
0 $100/hr
Average number of jobs per day for technician {{numJob}}
0 10
Cost per trip(includes hotel costs, travel costs)$ {{tripCost}}
0 $6000

JOB DETAILS PER TECHNICIAN

show details
% of jobs where technician needs assistance {{helpPm}}
0 100
Number of Issues faced per month {{issuesPm}}
Time saved per job when using SnapSupport(minutes) {{helpTimeSaved}}
0 100
% of jobs with issues where repeat trips are eliminated {{tripsElimIssue}}
0 100
Number of trips avoided per month {{tripsAvoidedPm}}
Expert time saved per job when using SnapSupport (minutes) {{expertTimeSaved}}
0 100

SAFETY/QC INSPECTIONS

show details
Technician time saved per inspection(minutes) {{techTimeSaved}}
0 100
Field manager time saved per inspection(minutes){{fmTimeSaved}}
0 100
Number of inspection per day{{numReport}}
0 100
Number of technician/FSEs{{numTech}}
TOTAL ANNUAL SAVINGS
${{ annualSavings }}
ROI
{{ ROIval }}%
Trip costs saved per tech per month per FSE/tech
${{tcspm}}
Total costs saved per tech/FSE per month
${{totCostSaved}}
Export/support savings per month per tech/FSE
${{expertSavTot}}
Admin/reporting savings per month
${{adminSavTot}}
Start collaborating with your field teams and customers to solve issues faster
Contact Us
© 2018 SnapSupport, Inc. All rights reserved