Deliver real-time support to customers and field teams

instrumentsupport End-to-end collaboration platform with live video and chat
instrumentsupport On-demand self-support with chatbots and natural language search
instrumentsupport Work instructions and assistance delivered through smart glasses
instrumentsupport IoT connectivity for real-time instrument data

Seamless collaboration using mobile, chat, and video

For customers in labs to your teams in the field, resolve issues faster

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Collaborative field support with picture, video, and chat

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, or application scientists working with customers in a lab.

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Instrument support app for customers

Enable your customers to quickly and accurately report instrument or consumables related issues. Provide instant support on demand using natural language search and chatbots for frequently occurring issues.

Start collaborating with your field teams and customers to solve issues faster
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