Deliver real-time support to customers and field teams

instrumentsupport End-to-end collaboration platform with live video and chat
instrumentsupport On-demand self-support with chatbots and natural language search
instrumentsupport Work instructions and assistance delivered through smart glasses
instrumentsupport IoT connectivity for real-time instrument data

Seamless collaboration using mobile, chat, and video

Take your field support and customer support to the next level

Collaborative field support with picture, video, and chat

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, or application scientists working with customers in a lab.

AR-enabled support app for customers

Enable your customers to report issues using pictures and videos. Provide instant support on-demand using char AR-enabled live video

Automate asset inspections and reporting

Define dynamic templates for asset/safety/quality inspections. Automate approval and reporting with flexible workflows

Calculate your savings with SnapSupport


Labor rate per hour per FSE/Technician$ {{rTech}}
$0 $100/hr
Labor rate per hour per Expert/Manager$ {{rExpert}}
0 $100/hr
Average number of jobs per day for technician {{numJob}}
0 10
Cost per trip(includes hotel costs, travel costs)$ {{tripCost}}
0 $6000


show details
% of jobs where technician needs assistance {{helpPm}}
0 100
Number of Issues faced per month {{issuesPm}}
Time saved per job when using SnapSupport(minutes) {{helpTimeSaved}}
0 100
% of jobs with issues where repeat trips are eliminated {{tripsElimIssue}}
0 100
Number of trips avoided per month {{tripsAvoidedPm}}
Expert time saved per job when using SnapSupport (minutes) {{expertTimeSaved}}
0 100


show details
Technician time saved per inspection(minutes) {{techTimeSaved}}
0 100
Field manager time saved per inspection(minutes){{fmTimeSaved}}
0 100
Number of inspection per day{{numReport}}
0 100
Number of technician/FSEs{{numTech}}
${{ annualSavings }}
{{ ROIval }}%
Trip costs saved per tech per month per FSE/tech
Total costs saved per tech/FSE per month
Export/support savings per month per tech/FSE
Admin/reporting savings per month
Start collaborating with your field teams and customers to solve issues faster
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