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Take your field support and customer support to the next level
Real-time Field Support

Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help.

Asset and Quality Inspection

Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections.

AR-enabled Support App for Customers

Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support for your customers.

Equipment Maintenance and Support

Speed up your equipment maintenance activities with configurable checklists and real-time visual support.

Seamless collaboration using mobile, chat, and video
Real-time visual support powered by AR
Report issues with pics and videos
Smart recommendations
Intelligent issue escalation
Multi-party Live chat and video
Whiteboard
Troubleshooting checklists
Data collection checklists
Document library
Offline support
Join video using SMS
Microsoft AD integration
iOS, Android and RealWear apps
See All Features

Calculate your savings with SnapSupport

KEY INPUTS

Labor rate per hour per FSE/Technician$ {{rTech}}
$0 $100/hr
Labor rate per hour per Expert/Manager$ {{rExpert}}
0 $100/hr
Average number of jobs per day for technician {{numJob}}
0 10
Cost per trip(includes hotel costs, travel costs)$ {{tripCost}}
0 $6000

JOB DETAILS PER TECHNICIAN

Show details
% of jobs where technician needs assistance {{helpPm}}
0 100
Number of Issues faced per month {{issuesPm}}
Time saved per job when using SnapSupport(minutes) {{helpTimeSaved}}
0 100
% of jobs with issues where repeat trips are eliminated {{tripsElimIssue}}
0 100
Number of trips avoided per month {{tripsAvoidedPm}}
Expert time saved per job when using SnapSupport (minutes) {{expertTimeSaved}}
0 100

SAFETY/QC INSPECTIONS

Show details
Technician time saved per inspection(minutes) {{techTimeSaved}}
0 100
Field manager time saved per inspection(minutes){{fmTimeSaved}}
0 100
Number of inspection per day{{numReport}}
0 100
Number of technician/FSEs{{numTech}}
TOTAL ANNUAL SAVINGS
${{ annualSavings }}
ROI
{{ ROIval }}%
Trip costs saved per tech per month per FSE/tech
${{tcspm}}
Total costs saved per tech/FSE per month
${{totCostSaved}}
Export/support savings per month per tech/FSE
${{expertSavTot}}
Admin/reporting savings per month
${{adminSavTot}}
Trusted by leading companies

We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport.

UCG accelerates growth in New Zealand with SnapSupport's real-time field support and collaboration platform

"I like the fact SnapSupport has flexibility regarding communication methods such as video,audio and text and can help us onboard and support our fast growing team of contractors in the field."

Roger MacArthur Chief technical officer, Universal Communication Group, Australia

"This new solution gives several benefits to our customers. They get easy access to advice from technical experts from Stora Enso independently of location or time zone. Topics can cover the whole customer process from prepress to printing, converting and finishing. The fast feedback from our technical sales team increases efficiency in customers’ printing and converting processes by optimized usage of Stora Enso products"

Martin Gercke Vice President, Technical Sales, Stora Enso Paper
Start collaborating with your field teams and customers to solve issues faster
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