Field Service Support System Features - Video, AR & IOT

AI Assistant for Instant Answers and Guidance

SnapSupport AI assistant provides instant answers using a knowledge base built from previously resolved cases, FAQs and product/support documents.

Request a Demo

AI Assistant for Instant Answers and Guidance

SnapSupport AI assistant provides instant answers using a knowledge base built from previously resolved cases, FAQs and product/support documents.

Request a Demo

Accurate and reliable Answers Instantly

SnapSupport's AI assistant can provide accurate answers instantly using previously resolved cases, insights collected from team members, and product/support documentation.

Accurate and reliable Answers Instantly

SnapSupport's AI assistant can provide accurate answers instantly using previously resolved cases, insights collected from team members, and product/support documentation.

field Service support - picture and video-based questions

Voice enabled for hands-free access

Technicians, whether on the factory floor or in the field, can easily ask questions and get answers using voice using the mobile app or RealWear headset.

Voice enabled for hands-free access

Technicians, whether on the factory floor or in the field, can easily ask questions and get answers using voice using the mobile app or RealWear headset.

Access anytime, anywhere

The AI assistant is available in multiple formats including iOS, Android, RealWear and Web. It can even be embedded within an existing application or website.

Access anytime, anywhere

The AI assistant is available in multiple formats including iOS, Android, RealWear and Web. It can even be embedded within an existing application or website.

Configure and manage the knowledge base

With the SnapSupport Knowledge Studio, you can easily manage the information available to the AI assistant. Easily add or remove documents. You can also control access to the knowledge base based on user type, role and location.