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See what your customers see and guide them to fast issue resolution

AR-powered Remote Field Visual Support

See what your customers see and guide them to fast issue resolution

AR-Powered Remote Field Visual Support

SnapSupport enables you to see what your customers or field technicians see and guide them remotely with AR-powered remote field visual assistance tools. With SnapSupport's assisted reality platform using mobile and smart glasses, expert help is always available at the user's fingertips. Our visual support works seamlessly without the need to download an app. Just send a link over SMS and get started with the remote field support experience.

Make expert help available to customers and guide them to issue resolution

Guide technicians remotely to improve first-time fix rates and reduce fix times

Hands-free, voice-enabled access with RealWear HMT-1

Send links using SMS to invite users without the need for downloading apps

How it works

Receive support requests using SnapSupport or another channel
Invite customers or technicians using SMS
See what the user sees and guide them using AR tools
Resolve issues fast and save videos for future use

Invite customers or technicians using SMS

Just start a remote video session and invite one or more users using SMS. Users can join from their phones just by clicking the URL received through SMS. There is no need to down an app or create an account. Users can join using a variety of devices including iPhone, Android or RealWear HMT-1 smart glass. See what the users see and use AR-powered tools for visually guiding them in real-time for fast issue resolution.
remote field support by sms

Invite customers or technicians using SMS

Just start a remote video session and invite one or more users using SMS. Users can join from their phones just by clicking the URL received through SMS. There is no need to down an app or create an account. Users can join using a variety of devices including iPhone, Android or RealWear HMT-1 smart glass. See what the users see and use AR-powered tools for visually guiding them in real-time for fast issue resolution.

Annotate images and live video

Use SnapSupport's whiteboard to annotate live video or images captured from the video to visually guide users. Collaboration using the whiteboard works with multiple users enabling any number of users to draw at the same time using different colors and shapes. All drawings can be captured and save for future reference.

Annotate images and live video

Use SnapSupport's whiteboard to annotate live video or images captured from the video to visually guide users. Collaboration using the whiteboard works with multiple users enabling any number of users to draw at the same time using different colors and shapes. All drawings can be captured and save for future reference.
remote field support service - annotate images and live video

Handsfree support with RealWear HMT-1

When hands-free operation is required, the field technician can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with RealWear HMT-1, Google Glass and other smart glasses (Vuzix M300 and more to come).
Handsfree remote field support with RealWear HMT-1

Handsfree support with RealWear HMT-1

When hands-free operation is required, the field technician can use RealWear HMT-1 to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with RealWear HMT-1, Google Glass and other smart glasses (Vuzix M300 and more to come).
Start collaborating with your field teams and customers to solve issues faster
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