SnapSupport changes the way you support your customers and field teams. With SnapSupport's assisted reality platform using mobile or tablet, expert help is always available at the field engineer's fingertips. SnapSupport empowers field engineers or technicians to resolve issues faster by accessing relevant information and getting real-time guidance from experts. Collaborative tools such as chat, video (with live video annotation/drawing) or chatbots make it very easy for field teams to report issues, avail expert knowledge and get live video help from any experts within your organization.
Make expert help available to technicians when they are at the job site
Increase first time fix rates and reduce mean time to repair
Onboard field team members faster with training tools and expert help from senior members
Increase efficiency with intelligent routing and escalation
Enable AI enabled self support
Hands-free, voice-enabled access with Google Glass