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Reduce field travel with real-time remote support and collaboration

Reduce field travel with real-time remote support and collaboration

Real-time Remote Support

SnapSupport changes the way you support your customers and field teams. With SnapSupport's assisted reality platform using mobile or tablet, expert help is always available at the field engineer's fingertips. SnapSupport empowers field engineers or technicians to resolve issues faster by accessing relevant information and getting real-time guidance from experts. Collaborative tools such as chat, video (with live video annotation/drawing) or chatbots make it very easy for field teams to report issues, avail expert knowledge and get live video help from any experts within your organization.

Make expert help available to technicians when they are at the job site

Increase first time fix rates and reduce mean time to repair

Onboard field team members faster with training tools and expert help from senior members

Increase efficiency with intelligent routing and escalation

Enable AI enabled self support

Hands-free, voice-enabled access with Google Glass

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How it works

Initiate support requests with picture, video and annotations
Get self support powered by tribal knowledge and AI
Collaborate with field teams using chat, live video, or Google Glass
Access connected equipment data

Initiate support requests with picture, video and annotations

Field teams today depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. SnapSupport mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.
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Initiate support requests with picture, video and annotations

Field teams today depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. SnapSupport mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.

Get self support powered by tribal knowledge and AI

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information, or answer frequently asked questions.

Get self support powered by tribal knowledge and AI

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information, or answer frequently asked questions.
illustratorimages

Collaborate with field teams using chat, live video, or Google Glass

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the field technician can use Google Glass to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).
illustratorimages

Collaborate with field teams using chat, live video, or Google Glass

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the field technician can use Google Glass to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).

Access connected equipment data

SnapSupport interface with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the enquiment barcode or use the automatic identification feature to identify the equipment and view data in real-time.
Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.

Access connected equipment data

SnapSupport interface with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the enquiment barcode or use the automatic identification feature to identify the equipment and view data in real-time.
Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.
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