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Delight your customers with better self support and faster issue reporting

Delight your customers with
better self support and faster
issue reporting

Instrument Companion App for Customers

Supercharge self support for your customers with SnapSupport. With SnapSupport’s personalized mobile app, instrument users can can get support 24/7 and effortlessly interact with the support team. Using collaborative tools such as chat, video or chatbots, customers can report issues and avail expert assistance.

Onboard customers faster with useful articles and training materials

Enable faster issue reporting with pictures and videos

Deliver remote assistance effectively using chat, live video or Google Glass

Enable AI enabled self support

Keep customers up to date with personalized articles and messages

Provide a personalized library of product documents

How it works

Onboard instrument users
Enable self support with personalized library and AI powered chatbots
Ask questions with pictures, videos and annotations
Collaborate with customers using chat, live video, or Google Glass

Onboard instrument users

Automatically deliver a personalized series of messages and training materials to new instrument users. Increase engagement, announce new features and proactively eliminate the need for time consuming and costly phone calls and site visits.
Send messages using email, in app messages or push notifications.

Onboard instrument users

Automatically deliver a personalized series of messages and training materials to new instrument users. Increase engagement, announce new features and proactively eliminate the need for time consuming and costly phone calls and site visits.
Send messages using email, in app messages or push notifications.
illustratorimages

Enable self support with personalized library and AI powered chatbots

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also provides an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering products or looking up product information, or answer frequently asked questions.
illustratorimages

Enable self support with personalized library and AI powered chatbots

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the library.
The platform also provides an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering products or looking up product information, or answer frequently asked questions.

Ask questions with pictures, videos and annotations

One of the main reasons for delays in resolving issues reported by customers is the lack of details provided upfront. Current support systems and processes lack the tools for customers to provide accurate information about the issue. SnapSupport mobile app addresses this problem by enabling customers to vividly describe problems using pictures or videos with annotations.

Ask questions with pictures, videos and annotations

One of the main reasons for delays in resolving issues reported by customers is the lack of details provided upfront. Current support systems and processes lack the tools for customers to provide accurate information about the issue. SnapSupport mobile app addresses this problem by enabling customers to vividly describe problems using pictures or videos with annotations.
illustratorimages

Collaborate with customers using chat, live video, or Google Glass

Issues reported by customers are routed to the right support team member based on the issue type and location. The customer can then collaborate and exchange information with the support team using her medium of choice such as chat, audio or live video.
When hands-free operation is required, the customer can even use Google Glass to get instructions or use live video to show the expert what she is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).
illustratorimages

Collaborate with customers using chat, live video, or Google Glass

Issues reported by customers are routed to the right support team member based on the issue type and location. The customer can then collaborate and exchange information with the support team using her medium of choice such as chat, audio or live video.
When hands-free operation is required, the customer can even use Google Glass to get instructions or use live video to show the expert what she is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).
Start collaborating with your field teams and customers to solve issues faster
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