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Reduce downtime with
smart ticketing and maintenance

Reduce downtime with
smart ticketing and maintenance

Proactive equipment maintenance and support

While modern equipments has evolved to become smart and connected, the tools available to support and maintain them are lagging far behind. SnapSupport's smart ticketing and maintenance app fills this technology gap. The app connects to equipment, creates maintenance tickets automatically and provides access to the right equipment data at the right time for proactive support. The platform also gathers all materials required for troubleshooting and enables technicians and experts to collaborate to solve issues faster.

Get data for troubleshooting and support automatically from IoT connected equipment

Proactively create maintenance tickets using rules and data thresholds

Troubleshoot issues efficiently with instant data access within the app

Resolve issues faster by collaborating with experts

How it works

Access connected equipment data
Create maintenance and support tickets with data, images, videos
Get all materials required for troubleshooting and issue resolution
Collaborate with field teams using chat/live video/Google Glass

Access connected equipment data

SnapSupport interfaces with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the enquiment barcode or use the automatic identification feature to identify the equipment and view data in real-time.
Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.

Access connected equipment data

SnapSupport interface with connected equipment directly or through IoT systems such as AWS IoT Core or Siemens MindSphere. Simply scan the enquiment barcode or use the automatic identification feature to identify the equipment and view data in real-time.
Review the data to troubleshoot the issue and share with inhouse experts for troubleshooting purposes.
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Create maintenance tickets with picture, video and annotations

Technicians now depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. SnapSupport mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.
illustratorimages

Create maintenance tickets with picture, video and annotations

Technicians now depend on email and phone to report issues and to request assistance. They lack the right tools to communicate the problem clearly. SnapSupport mobile app addresses this problem by enabling technicians to describe issues vividly using pictures or videos with annotations.

Easy access to equipment knowledgebase

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the knowledge base.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information, or answer frequently asked questions.

Easy access to equipment knowledgebase

SnapSupport uses natural language understanding technology to process questions asked by field teams to make intelligent recommendations about potential solutions. Recommendations could be based on solutions of similar cases reported in the past or resources in the knowledge base.
The platform also supports an on-demand library of chatbots that connect to backend systems and help complete specific tasks such as ordering parts or looking up product information, or answer frequently asked questions.
illustratorimages

Collaborate with field teams using chat, live video, or Google Glass

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the field technician can use Google Glass to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).
illustratorimages

Collaborate with field teams using chat, live video, or Google Glass

Issues reported by field teams are routed to the right support team member based on the issue type and location. The field engineer or technician can then collaborate and exchange information with the expert using their medium of choice such as chat, audio or live video.
When hands-free operation is required, the field technician can use Google Glass to get instructions or use live video to show the expert what he is seeing. SnapSupport is compatible with Google Glass and other smart glasses (Vuzix M300 and more to come).
Start collaborating with your field teams and customers to solve issues faster
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