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Instrument support app for customers

Instrument support app for customers

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.

Ask questions with pictures and videos

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Ask questions with pictures and videos

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.
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See what your customer is seeing with live video

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.
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See what your customer is seeing with live video

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

Instant support with chatbots

Provide instant support to customers for frequently asked questions using AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers.

Instant support with chatbots

Provide instant support to customers for frequently asked questions using AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers.
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Collaborate with team members to solve issues

SnapSupport makes it easy to add other team members to the conversation to help resolve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.
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Collaborate with team members to solve issues

SnapSupport makes it easy to add other team members to the conversation to help resolve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Product and service updates

Provide instant support to customers for frequently asked questions using AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers.

Product and service updates

Provide instant support to customers for frequently asked questions using AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers.
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Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.
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Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Location based question routing and escalation

Reported issues are routed based on issue location and category. In case an issue is not reviewed or addressed, it is automatically escalated based on priority to the right department or employees.

Location based question routing and escalation

Reported issues are routed based on issue location and category. In case an issue is not reviewed or addressed, it is automatically escalated based on priority to the right department or employees.
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Start collaborating with your field teams and customers to solve issues faster
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