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Transform your instrument and field support experience

Use SnapSupport mobile app, collaboration platform, and on-demand chatbots to transform how support is delivered to your customers as well as field teams

Transform your instrument and field support experience

Use SnapSupport mobile app, collaboration platform, and on-demand chatbots to transform how support is delivered to your customers as well as field teams

Enable picture and video-based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Enable picture and video-based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.
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Instant message with customers and team members

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.
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Instant message with customers and team members

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Live video chat with customers and field support team

SnapSupport's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster
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Assisted Reality with Google Glass

With SnapSupport's Assisted Reality option on Google Glass, enable technicians to access work instructions and provide live video of the issue hands-free
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Assisted Reality with Google Glass

With SnapSupport's Assisted Reality option on Google Glass, enable technicians to access work instructions and provide live video of the issue hands-free

IoT connectivity for real-time instrument data

SnapSupport supports IoT platforms including AWS IoT Core and Simens MindSphere for monitoring, alerts, and troubleshooting
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Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.
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Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively
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Collaborate with experts to solve customer issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app
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Collaborate with experts to solve customer issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Location-based issue routing

Issues are routed automatically to the rep who is the most qualified to handle the specific issue. Any unattended issues are escalated to the right contact in the organization for fast issue resolution.
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Seamlessly integrate with your app or website

Seamlessly integrate with your app or website Use our iOS, Android or Javascript SDKs to integrate SnapSupport into your existing app or website.
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Seamlessly integrate with your app or website

Seamlessly integrate with your app or website Use our iOS, Android or Javascript SDKs to integrate SnapSupport into your existing app or website.
Start collaborating with your field teams and customers to solve issues faster
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