Features

Enable picture and video-based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Enable picture and video-based questions

With SnapSupport app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask.

Live video chat with customers and field support team

SnapSupport's live video chat feature enables you to see customer issues live regardless the type of smartphone the customer uses. With live video, troubleshoot and resolve issues faster

Collaborate with experts to solve customer issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Collaborate with experts to solve customer issues faster

Easily add other team members to the conversation to help solve customer issues fast. All team members can participate in the conversation real-time using web app or mobile app

Instant message with customers and team members

Chat with customers or other team members in real-time from web app or mobile app. Upload pictures, videos or documents to help solve issues quickly.

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively

Provide support before issues arise

SnapSupport's patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively

Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.
Start collaborating with your field teams and customers to solve issues faster
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