Collaborative Field Support

Collaborative Field Support

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, technicians installing appliances or application scientists working with customers in a lab.

Ask questions with pictures and videos

With SnapSupport app, service engineers and application scientists can ask questions with pictures or video in seconds and communicate customer issues faster. Just point, shoot and ask.

Ask questions with pictures and videos

With SnapSupport app, service engineers and application scientists can ask questions with pictures or video in seconds and communicate customer issues faster. Just point, shoot and ask.

Collaborate with team members to solve issues

Easily add other team members such as product/R&D team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Collaborate with team members to solve issues

Easily add other team members such as product/R&D team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

See what your field team is seeing with live video

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

See what your field team is seeing with live video

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

AI powered chatbot for instant support

Provide instant access to information such as order status, product specifications and part number information with AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers to your field team.

AI powered chatbot for instant support

Provide instant access to information such as order status, product specifications and part number information with AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers to your field team.

Instant product and service updates updates

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Instant product and service updates updates

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Easy to use document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.
Start collaborating with your field teams and customers to solve issues faster
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