SnapSupport Platform

SnapSupport Platform

SnapSupport platform offers a complete set of tools to enable end to end collaborative and interactive support to customers and field teams. Customers and field teams can submit issues with pictures and videos, and support teams quickly resolve issues using chat or live video. The platform comes with a versatile tick management system that includes automatic escalation of issues.

End user app for picture and video based questions

With SnapSupport app, service engineers and application scientists can ask questions with pictures or video in seconds and communicate customer issues faster. Just point, shoot and ask.

End user app for picture and video based questions

With SnapSupport app, service engineers and application scientists can ask questions with pictures or video in seconds and communicate customer issues faster. Just point, shoot and ask.

Instant product information with augmented reality

Easily add other team members such as product/R&D team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Instant product information with augmented reality

Easily add other team members such as product/R&D team members to the conversation to help solve issues fast. All team members can participate in the conversation real-time using web app or mobile app from anywhere.

Drawing and annotation and of images

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

Drawing and annotation and of images

Support team can video chat live with field engineers to see exactly what the issue is and solve the issue without all the back and forth email exchanges.

Automatic escalation of issues

Provide instant access to information such as order status, product specifications and part number information with AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers to your field team.

Automatic escalation of issues

Provide instant access to information such as order status, product specifications and part number information with AI powered chatbots. Chatbots are programmed to interact with your databases and knowledge base to provide fast and accurate answers to your field team.

Collaborate as team to resolve issues

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Collaborate as team to resolve issues

Provide proactive support information and product updates anytime using push notifications, email or SMS. The right information provided at the right time means a reduction in support issues.

Instant chat/messaging

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Instant chat/messaging

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Live audio and video calls with multiple participants

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Live audio and video calls with multiple participants

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Help Feed for personalized support and updates

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Help Feed for personalized support and updates

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.

Document library

chat with customers or other team in real-time from web app or mobile app.Upload pictures,videos or documents to help solve issues quickly.
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