Deliver real-time instrument support to your field teams and customers

SnapSupport is powered by mobile, AI and analytics

End-to-end collaboration platform with live video and chat
On-demand self-support with chatbots and natural language search
Personalized content with usage pattern analytics

For customers in labs to your teams in the field, resolve issues faster

Collaborative field support with picture, video, and chat

SnapSupport offers a fast and efficient way to support your field teams whether they are engineers supporting instrumentation, or application scientists working with customers in a lab.

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Instrument support app for customers

Enable your customers to quickly and accurately report instrument or consumables related issues. Provide instant support on demand using natural language search and chatbots for frequently occurring issues. Keep them up to date with personalized product updates and support information.

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Start collaborating with your field teams and customers to solve issues faster
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